Quality Assurance

Business Evaluations: a detailed and thorough evaluation of all phases of the guest experience or one specific department.  Evaluations are critical to the operation and provide spa owners with detailed knowledge of their business practices and effectiveness of their associates.

Evaluations consist of the following:

  • Pre-arrival booking
  • Arrival/check in experience
  • Relaxation areas
  • Facility maintenance & cleanliness
  • Treatment experience (1 – 3 treatments evaluated)
  • Salon experience
  • Fitness center experience
  • Retail experience
  • Departure experience

Evaluations can be customized to your needs depending on what aspects of the business is in need of an evaluation.  Most owners choose the entire business as their initial evaluation with subsequent follow up evaluations based on business need.

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